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1.) Please know that once the request has been made, we will be sure the address the issue in a timely fashion. Standard requests will be responded to within 48-72 business hours
2.) Please DO NOT send duplicate requests or call the office immediately after submitting them to follow up as this only delays us from addressing the issues and getting you scheduled for repairs
3.) Once the maintenance request is received, they are dispatched to the necessary vendor. The vendor will contact you to make the appointment for service. Once work orders are sent to a vendor, it is their responsibility to contact you. If you have not heard from someone within 7-10 days of placing a non-emergency work order, please contact our office.
All minor plumbing is a tenant responsibility. Minor plumbing includes virtually ALL TOILET AND DRAIN ISSUES to include but not limited to running toilets, clogs, malfunctioning internals of the tank, loose toilet, etc.
All slow, stopped up, clogged toilets, sinks, and tubs are signs of foreign materials in the lines and is almost always preventable and caused by negligence of the user. The toilet and drains are not a trash can and care must also be used around the drains in the home.
Jammed/malfunctioning garbage disposals or dishwashers due to improper use.
Please do NOT pour grease down the drain.
Please do not flush cigarette butts, “flushable” wipes, “flushable” sanitary products, paper towels, hair, food, or any other foreign objects
Even if you are unable to address the issue yourself, it is still your responsibility to hire a plumber to address the above described minor plumbing issues. We are happy to provide our plumber’s contact information as they are very cost efficient.
Describe all HVAC issues in detail. For example,
is air blowing out at all?
Is only one room heating/cooling?
Do you see any active leaks coming from ceiling/vents?
Where are the indoor system components located (attic/basement/garage)
When did you notice there was no cooling/heat/how long has the issue been ongoing?
Please check your breakers, many times a power outage can cause the HVAC breaker to trip.
When was the filter last changed? Please submit when the last time the filter was changed along with your work order. Most filters need to be changed every 30-90 days. Air flow is commonly obstructed by dirtly filters alone. Dirty filters can damage the unit and the resident can be held responsible for the damages per your lease agreement.
If air flow is obstructed by a dirty filter, you will be billed for the call out and filter change if a technician is sent out.
Please confirm you have checked all main breakers
All light bulbs 10 feet or less from the ground inside or outside, regardless of the bulb type, are tenant responsibility.
Pest control such as ants, roaches, spiders are tenant responsibility
Some examples of other miscellaneous common damage that tenants are responsible for:
The general rule is if you broke it or caused any damage, it is your responsibility to pay for the repairs. We are happy to provide contractor referrals upon request.
Murfreesboro, Tennessee
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River Rock Property Solutions