Maintenance Request Work Order

All minor plumbing is a tenant responsibility. Minor plumbing includes virtually ALL TOILET AND DRAIN ISSUES to include but not limited to running toilets, clogs, malfunctioning internals of the tank, loose toilet, etc.

All slow, stopped up, clogged toilets, sinks, and tubs are signs of foreign materials in the lines and is almost always preventable and caused by negligence of the user. The toilet and drains are not a trash can and care must also be used around the drains in the home.

Jammed/malfunctioning garbage disposals or dishwashers due to improper use.

Please do NOT pour grease down the drain. 

Please do not flush cigarette butts, “flushable” wipes, “flushable” sanitary products, paper towels, hair, food, or any other foreign objects

Even if you are unable to address the issue yourself, it is still your responsibility to hire a plumber to address the above described minor plumbing issues. We are happy to provide our plumber’s contact information as they are very cost efficient.

Describe all HVAC issues in detail. For example,

is air blowing out at all?

Is only one room heating/cooling?

Do you see any active leaks coming from ceiling/vents?

Where are the indoor system components located (attic/basement/garage)

When did you notice there was no cooling/heat/how long has the issue been ongoing?

Please check your breakers, many times a power outage can cause the HVAC breaker to trip.

When was the filter last changed? Please submit when the last time the filter was changed along with your work order. Most filters need to be changed every 30-90 days. Air flow is commonly obstructed by dirtly filters alone. Dirty filters can damage the unit and the resident can be held responsible for the damages per your lease agreement.

If air flow is obstructed by a dirty filter, you will be billed for the call out and filter change if a technician is sent out.

Please confirm you have checked all main breakers

All light bulbs 10 feet or less from the ground inside or outside, regardless of the bulb type, are tenant responsibility.

Pest control such as ants, roaches, spiders are tenant responsibility

Some examples of other miscellaneous common damage that tenants are responsible for:

• broken windows/blinds
• smoke detector and thermostat issues caused by dead batteries
• light bulbs
• holes in the wall
• closet shelving/towel racks/toilet paper holder
• damaged/worn carpet
• exterior pressure washing
• we do not clean carpets or paint occupied homes
• general aesthetic issues that do not affect the habitability of the home

The general rule is if you broke it or caused any damage, it is your responsibility to pay for the repairs. We are happy to provide contractor referrals upon request.